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Call WCRPT: 251-847-2970 ext. 1

Trips must originate within Washington County.

We require a 24 hour notice for scheduling rides. We do not accept same day calls. Be prepared to provide the following information:

  • Your name
  • Your physical address
  • Your telephone number
  • Your destination & directions
  • Your appointment time Directions to your home or pick up location
  • Names of any additional riders or assistants
  • All additional stops. (appropriate cost will be applied). Must be approved during scheduling.

If you need accommodations or lift equipment. A device used by individuals with disabilities for mobility must fit an “envelop” which is 30 inches wide by 48 inches long. The lifts are designed to support a total weight limit of 800 lbs. (Mobility device + rider)

Cost(s) will be discussed and method of payment

Please be brief.

Please CALL IF YOU MUST CANCEL. We require a 24 hour notice for cancellations. Please notify the office 24 hours ahead of time of any changes to your appointments, pick up and drop off locations, etc. to be approved.

Drivers can only wait at your home for five minutes to board the bus to avoid late arrivals for other passengers.

We provide origin to destination service. Drivers do not provide assistance getting on and off the bus, transporting from their home to the vehicle and assisting with transport from the vehicle to the destination (such as doctor’s offices, etc.). If a rider requires assistance, an assistant may ride along at no extra cost.

If a passenger requires someone to be home when dropped off, please ensure someone is home or provide us with alternate drop off location. Please call the office with instructions for the transport of the rider if an emergency arises and no one will be home when the rider arrives.

Fares are collected when boarding the bus unless payment arrangements have been approved by the transportation coordinator during scheduling prior to the appointment.

New Riders

New riders should complete an application and sign the verification of passenger rules. Application and verification may be mailed to WCRPT 234 Hearn Drive, Chatom, AL 36518, Faxed to: 251-847-2971, Emailed to: transportation@arcofsouthwestal.org, or given to the driver. If you have any questions or need further information, please call 251-847-2970 ext.1